Improvise, Adapt, Overcome

Please browse through our FAQs below.
If you have any outstanding queries feel free to get in touch.

FAQs - Before HaO

Entrance to the HaO festival area is free and open to the public. Cheering on participants and taking pictures in the festival and spectator viewing areas are highly encouraged. Please note that spectators will not be allowed on the course, however they will be able to view select obstacles from specific areas. Outside food and drink is prohibited, but there will be plenty of options available for purchase. For safety purposes, only registered participants, event staff and approved media will be allowed on the course

No. We do not issue refunds, regardless of circumstance, nor do we issue partial refunds, as per company policy and the terms & conditions agreed by each participant during registration. More information here.

Part of the HaO challenge is overcoming the conditions as well as the obstacles. You will get wet and muddy although we have designed the course to keep you constantly on the move so you shouldn't get too cold.

Where is my ticket?

Follow the instructions below to access your account. This is where you can print your ticket to bring to the event.

How to print your ticket
1. Log in to your Eventbrite account here.
2. Enter the email address you used to register for the challenge.
3. Enter your password

  • If you've forgotten your password, click Forgot Password?
  • An email will be sent to your email address to set your new password

4. Under the "Current Orders" section, you will see all the tickets you have purchased.
5. Click the blue box which denotes your ticket/registration.
6. Click the "Print Ticket" option to have a copy of your ticket for event day. Do not forget photographic ID on the day.

FAQs - During HaO

HaO personnel will be in attendance around the course. In the event that first aid is required, please notify the closest marshal. There will be a first aid station at the start/finish line.

For health and safety reasons you have 3 hours after the last wave starts to complete the course. HaO reserve the right to remove participants from the course after this time limit.

Each wave start time is numbered / colour coded and you will receive a corresponding wristband when you register. At the finish line you will be presented with a reward in exchange for the wristband. No wristband = no goodies so make sure your wristband is securely fastened before the event starts.

FAQs - After the event

Can I bring alcohol or food to the event?

Yes, you are allowed to bring your own food and alcohol on to the site. We will have outside vendors and alcohol is only allowed on the Saturday. Bear in mind this is a family event and anti social behaviour will not be tolerated.

So if you are having a bevy, drink responsibly and clean up after yourself. We will be clearing the site as soon as the last competitors are through so feel free to head to a bar if you are that thirsty.

Where are the Event Photos?

All photos will be published on our official Facebook page in the days after the event.

Is there an evening do?

No there is not, feel free to organise an Apres Mud Party of your own. Trust us, you will have earned it.

What do I get at the end?

At the end you will get a technical t-shirt and a few goodies such as chocolate, jellies, water etc...