FAQs - Before HaO
Entrance to the HaO festival area is free and open to the public. Cheering on participants and taking pictures in the festival and spectator viewing areas are highly encouraged. Please note that spectators will not be allowed on the course, however they will be able to view select obstacles from specific areas. Outside food and drink is prohibited, but there will be plenty of options available for purchase. For safety purposes, only registered participants, event staff and approved media will be allowed on the course
No. We do not issue refunds, regardless of circumstance, nor do we issue partial refunds, as per company policy and the terms & conditions agreed by each participant during registration. More information here.
Part of the HaO challenge is overcoming the conditions as well as the obstacles. You will get wet and muddy although we have designed the course to keep you constantly on the move so you shouldn't get too cold.
FAQs - During HaO
HaO personnel will be in attendance around the course. In the event that first aid is required, please notify the closest marshal. There will be a first aid station at the start/finish line.
For health and safety reasons you have 3 hours after the last wave starts to complete the course. HaO reserve the right to remove participants from the course after this time limit.
Each wave start time is numbered / colour coded and you will receive a corresponding wristband when you register. At the finish line you will be presented with a reward in exchange for the wristband. No wristband = no goodies so make sure your wristband is securely fastened before the event starts.